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and Your Pets.
Have a question, need help with your order, or just want to say hello? We'd love to hear from you. Our friendly team is always here to help!
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We Care. Always.
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Frequently Asked Questions
View All FAQsHow long does shipping take?
Delivery times may vary depending on your location. Once your order has been dispatched, we’ll send you a shipping confirmation email with your estimated delivery details and tracking information.
Do you ship internationally?
Yes, we offer free worldwide shipping on all orders, with no minimum spend. You can place your order from anywhere we currently support during checkout.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number by email. Visit our Track Your Order page and enter your tracking details to view the latest delivery updates.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We’ll always try to help, but changes or cancellations may not be possible once your order has been processed or dispatched.
What is your return policy?
Your purchase is protected by our 30-day money-back guarantee. Contact our support team within 30 days of receiving your order, and we’ll guide you through the return or refund process.
How do I contact customer support?
Email us at support@pawszozo.com or message us on WhatsApp at +1 (646) 208-8896. Our team is available Monday to Friday, from 9:00 AM to 6:00 PM GMT, and we typically reply within 24 hours.
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