Please contact us as soon as possible after placing your order. We will do our best to make the requested change, but orders that have already been processed or dispatched may not be changed or cancelled.

We begin preparing your order as soon as your payment has been confirmed. Processing times may vary during weekends, public holidays, or busy promotional periods. You will receive an email once your order has been dispatched.

Contact us immediately at support@pawszozo.com with your order number and the correct delivery address. We will try to update it before dispatch, but we cannot guarantee changes once the order has been processed or shipped.

Delivery times depend on your location, local courier services, and customs processing. Once your order has been dispatched, we will email you the available tracking information so you can follow its progress.

Yes. Pawszozo offers free worldwide shipping on all orders, with no minimum spend. Available delivery destinations will be shown during checkout.

Shipping is completely free on all Pawszozo orders. There is no minimum order value required to qualify for free delivery.

Once your order has been dispatched, you will receive a tracking number by email. Visit our Track Your Order page and enter your tracking details to view the latest delivery updates.

Your purchase is protected by our 30-day money-back guarantee. Contact our support team within 30 days of receiving your order, and we will provide the appropriate return or refund instructions.

Email support@pawszozo.com with your order number and the reason for your return. Our support team will review your request and send you the next steps. Please do not return an item before receiving instructions from us.

Once your return has been received, reviewed, and approved, your refund will be issued to the original payment method. It may take approximately 5–10 business days to appear, depending on your bank or payment provider.

Please contact us as soon as possible with your order number, a brief explanation, and clear photographs of the item and packaging. Our team will review the issue and help arrange an appropriate replacement or refund.

Our products are selected with pet comfort and everyday use in mind. Always read the product instructions and supervise your pet when introducing a new item. For pets with allergies, sensitivities, or medical conditions, consult a qualified veterinarian before use.

Move the roller backwards and forwards across the fabric using gentle, even pressure. The roller collects loose pet hair inside its storage compartment. Empty the compartment when it becomes full for the best performance.

The Pet Hair Remover Roller is suitable for many fabric surfaces, including sofas, cushions, carpets, rugs, bedding, and car seats. Test it on a small, hidden area before using it on delicate materials.

Open the collection compartment and remove the gathered pet hair. Wipe the roller and outer surface with a soft, dry or slightly damp cloth. Avoid soaking the product unless the specific care instructions state that it is washable.

Pawszozo Ltd. is an online pet-products store serving customers worldwide. For registered business or mailing-address information, please contact our customer support team.

Email us at support@pawszozo.com or message us on WhatsApp at +1 (646) 208-8896. Our WhatsApp support hours are Monday to Friday, from 9:00 AM to 6:00 PM GMT, and we typically reply within 24 hours.

We welcome enquiries about larger or bulk orders. Email support@pawszozo.com with the products, quantities, and delivery destination you require, and our team will let you know what options are available.